Route and last-mile delivery analysis
In last-mile delivery, every failed delivery costs twice: the wasted attempt and the second trip. The TMS records every stop, but the overall picture is rarely analyzed: which areas, time windows, customer types and routes concentrate the problems.
Key question
Why do deliveries keep failing in the same areas and time windows?
What we analyze
- Failed delivery rate by area, time window, day of the week and customer type.
- Stops per route, average time per stop and miles per delivery.
- Differences between planned and actual routes.
- Workload per driver and per vehicle.
Decisions it supports
- Redraw delivery zones and time windows based on data.
- Match the number of routes and vehicles to each day of the week.
- Spot customers or addresses that need a different type of service.
- Set realistic targets for each route.
Common findings
These are patterns we see often, not guaranteed results. What we find in your operation may be different.
Failed deliveries cluster in a few areas and time windows rather than spreading evenly.
Routes that look balanced in miles hide big differences in time per stop.
Planning assumes times that execution doesn't meet on certain days.
Typical data
TMS or routing software, proof of delivery, GPS and incident logs.
KPIs
- Failed deliveries
- Stops per route
- Time per stop
- Miles per delivery
- Cost per delivery
Related service
Operations assessment. A focused analysis of your operation to find where efficiency is lost and what fixing it could be worth.
See the serviceOther use cases
Warehouse productivity
How many people do we really need each day and on each shift?
Read the use caseFleet and trucking
How many miles do we drive empty, and how much time do trucks lose waiting?
Read the use caseCustomer profitability
Which customers and services make us money, and which ones lose it?
Read the use caseKPIs and reporting
Why does every department bring different numbers to the meeting?
Read the use caseLet's talk about your operation for 15 minutes
No sales pitch and no preparation. You tell us how you work, and we tell you honestly whether we can help.
